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Under New Management | Open Monday - Saturday | Servicing Sunbury + Surrounds
Under New Management | Open Monday - Saturday | Servicing Sunbury + Surrounds

FAQs

Frequently Asked Questions (FAQ)

How do I make my flowers last longer?

To extend the life of your flowers:

  • Trim the stems at a 45-degree angle before placing them in water.
  • Change the water every two days.
  • Keep the flowers away from direct sunlight, heat sources, and drafts.
  • Remove any wilted flowers or leaves to prevent bacterial growth.

How do I get the most out of my soy candle?

To maximize the burn time and enjoyment of your soy candle:

  • Trim the wick to 7mm before each use.
  • Allow the wax to melt to the edges of the container during each burn to prevent tunneling.
  • Keep the candle away from drafts and flammable objects.
  • Avoid burning the candle for more than 4 hours at a time.

How can I personalize my flower order?

You can personalize your flower order by:

  • Selecting specific flowers and colors that match your preferences.
  • Adding a personalized message or card.
  • Requesting special wrapping or arrangement styles.
  • Contacting us directly for any unique customization requests.

Can I request specific flowers?

Yes, you can request specific flowers. Please contact us in advance to ensure availability, especially for rare or seasonal blooms. We will do our best to accommodate your preferences.

Do you do custom orders?

Absolutely! We specialize in creating custom floral arrangements for all occasions. Contact us with your ideas and requirements, and our team will work with you to design the perfect arrangement.

Do you offer delivery?

Yes, we offer delivery services to various locations. Please check our delivery area on our website or contact us to confirm if we can deliver to your desired location. Delivery fees may apply based on the distance.

Do you sell vases separately?

Yes, we have a selection of vases available for purchase separately. Visit our store or browse our online catalog to choose from our variety of stylish and functional vases.

What are your store hours?

Our store is open:

  • Monday to Friday: 9 AM - 5 PM
  • Saturday: 9 AM - 3 PM
  • Sunday: Closed

How can I contact you?

You can contact us through:

  • Phone: 9744 6735
  • Email: infor@irelandsfloristofsunbury.com.au
  • Contact form on our website

Do you offer same-day delivery?

We do offer same-day delivery for orders placed before 2PM. Please contact us to confirm availability and ensure timely delivery. If you would really like your order delivered the same day and it’s after 2pm, please call to see if we can still arrange that for you.

What payment methods do you accept?

We accept various payment methods, including:

  • Credit/debit cards (Visa, MasterCard, etc.)
  • PayPal
  • Cash (in-store only)

Do you provide floral arrangements for events and weddings?

Yes, we provide customized floral arrangements for events, weddings, and other special occasions. Contact us to discuss your requirements and schedule a consultation with our floral designers.

How can I care for my potted plants?

For optimal care of your potted plants:

  • Water them according to their specific needs.
  • Ensure they receive the right amount of light.
  • Use appropriate soil and fertilizers.
  • Repot them when necessary to allow for growth.

Can I return or exchange an item?

We want you to be satisfied with your purchase. If there's an issue with your order, please contact us within 24 hours of receiving your item to discuss returns or exchanges.