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Under New Management | Open Monday - Saturday | Servicing Sunbury + Surrounds
Under New Management | Open Monday - Saturday | Servicing Sunbury + Surrounds

Returns Policy

At Ireland's Florist, we strive to provide you with the highest quality products and services. Please review our returns policy below:

Non-Returnable Items:

  • Flower arrangements are not eligible for return or exchange.
  • All sales are final for bespoke floral arrangements and custom orders.

Faulty Products:

  • If you receive a product that is faulty or damaged, we will gladly accept a return or exchange.
  • To initiate a return or exchange for a faulty product, please contact us within 48 hours of receiving your order.

Return Process:

  1. Contact our customer service team at info@irelandsfloristofsunbury.com.au with your order number and a description of the issue.
  2. Our team will assess the situation and provide you with instructions on how to proceed.
  3. Once your return is approved, you will receive instructions on how to return the faulty product to us.

Important Notes:

  • Returned items must be in their original packaging and in the same condition as received.
  • Proof of purchase is required for all returns and exchanges.

Contact Us: If you have any questions or concerns regarding our returns policy, please do not hesitate to reach out to our customer service team at [email/contact details]. We are here to assist you and ensure your satisfaction.

Thank you for choosing Ireland's Florist.